Returns & Exchanges

At Billiards, we want to ensure your game is always on point, which is why we offer a 30-day return policy for all unused cues, tables, and accessories. If your equipment doesn't meet your professional standards, we are committed to making it right with a seamless exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.

• 2.
  Pack Your Equipment

  Carefully place the items in their original packaging, ensuring that pool cues are secured and protective padding is used to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the returned gear, we will process your refund or ship your replacement items within 5-7 business days.